Customer Grievance Redressal

Customer care

In case of loss of Debit Card please contact at blockcard@cedge.in or call at 18001236230

In case of queries/issues related to UPI transactions please contact at 18004193383

Customer Grievance/complaints Redressal

The customer may approach the Branch Manager for Redressal of any grievance/complaints and if required may write to the Grievance Redressal Officer, Corporate Office(CO) at the following address.

Sri. L. Ram Mohan Rao,
General Manager & COO
Krishna Bhima Samruddhi Local Area Bank Ltd
Corporate Office,
# 1-98/8 to 11/FC/501 and 1-98/8 to 11/FC/502,
5th Floor, Fortune Chambers,
Image Garden Function Hall Lane
Silicon Valley,
Madhapur (Hyderabad) - 500081, Telangana.
Phone: 040 - 41923047
Email: pno@kbsbank.bank.in

The General Manager & COO is the Nodal Officer for redressal of Customer Grievances/complaints at the Bank Level. The escalation matrix for handling customer grievances/complaints is as under:

Level 1 - Branch Head of respective branch
Level 2 - Chief Manager-Compliance at Corporate Office
Level 3 - AGM, Operations at Corporate office
Level 4 - General Manager & COO at Corporate office