Important Information to Customers

• "100 days 100 pays" campaign - Return of unclaimed deposits.
• Analysis of Customer Complaint - FY 2023-24
• Unclaimed Deposit Search
• Dormant/Inoperative Accounts Search
• KYC Non-Compliant Accounts Search
• Will your chequebook be valid?
• Notice to Customers
• Customer Day, every month 15th
• Safe guard your cheque transactions with "Positive Pay"
• Request for cancellation of NACH mandate
• Fair Practices Code
• Consumer Education Literature on Date of overdue, SMA, NPA classification and Upgradation.
• Customer Awareness - Cyber Threats and Frauds
• Process for activation of "Inoperative Accounts"
• Policy on Wilful Defaulters
• Whistle Blower Policy
• IT Support for Endpoint Devices Policy